Reference

Legal terms for your account

This page sets out the terms that sit behind your i60 account, including how access is checked, how we handle account records and when we may update conditions…

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How local law shapes access

i60 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to i60 depends on local law and is available where local law permits. If a rule in your state or another jurisdiction changes, we may update access, pause certain functions or ask for extra checks before you can move ahead. The terms shown on your

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account page, together with this legal notice, set the order of priority for notices, disputes and record keeping. For money movement tied to your account, the same checks apply whether you use UPI, Paytm, PhonePe or Google Pay, and we may hold a transfer until the
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required account verification is complete. We keep only the records needed for legal, security and audit purposes, and we do not keep them longer than the rule set for that record allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Where to send legal requests

If you want a copy of the terms linked to your account, need a correction, or want to ask how a legal decision was made, use the channels below. We read these requests as account-record matters, so please include the name on the account and the issue you want handled. That helps us match the request to the right record set and reply with the next step.

Team online

In-app chat

Use in-app chat for questions about access, rule changes or account records. We can point you to the right form, ask for matching details and keep the thread attached to your account.

Email us

Send written requests to [email protected] when you need a copy of terms, a correction to profile data or a note on why access was paused. Include your registered email so we can locate the file.

Contact form

The contact form works well for formal notices, deletion requests or jurisdiction questions. Add your account ID, the date range involved and the change you want, and we will route it to the right team.

RECORDS AND ACCESS

How we handle records

Our legal handling starts with the minimum data needed to run your account, confirm access and keep records for security or audit checks.

Data handling

We keep account data tied to login, transfers and support threads, and we limit internal access to staff who need it for checks, dispute handling or legal duties. Sensitive fields are masked in day-to-day tools.

Cookies

Cookies store session state, language choice and a few security flags. If you block them, some pages may ask you to sign in again or repeat a check before you move between account screens.

Account security

Use a password you do not share, and keep your email and phone number current. If we see a login from a new device or location, we may ask for an extra check before showing the account.

Retention

We keep records only for the period needed for legal duties, fraud checks and dispute handling. When that period ends, the data is removed or anonymised according to the rule that applies to that record set.

Change requests

If you want to correct a name, contact detail or other account field, send the request from the registered email and add the exact change. We may ask for verification before we update the file.

Contact and escalation

If you want a legal decision checked again, use support to ask for the record behind it. We can explain the steps taken, the date of the action and which team handled the case.

Questions about access and records

These answers cover access, records and change requests tied to your account. If your state rule changes or you move to a different jurisdiction, the access position may change too. When that happens, we rely on the latest legal terms linked from your account and the contact details you have already given us.

Access depends on local law and is available where local law permits. If the rule set changes after you register, we may pause access or ask for fresh checks before you continue.

We keep the data needed to run the account, confirm transfers, handle support and meet legal duties. That may include login records, contact details and action logs, but not more than the task needs.

Yes. Send the request from your registered email with enough detail to locate the file. We may confirm identity before sending a copy, and we will reply through the channel linked to the account.

Retention depends on the legal duty attached to each record type. Some entries stay longer for audit or dispute handling, while other data is removed sooner once it is no longer needed.

Cookies remember session state and a few account preferences. They do not change the legal terms, but turning them off may make you sign in again or repeat a check on some pages.

Use in-app chat, email or the contact form and say what needs changing. Include your registered details so we can match the request to the right record and tell you the next step.

Legal terms for your account

Where to send legal requests

In-app chat

Email us

Contact form

How we handle records

Data handling

Cookies

Account security

Retention

Change requests

Contact and escalation

Questions about access and records

01 Can I open an account if my state rules change?

02 What data do you keep from my account?

03 Can I ask for a copy of my records?

04 How long do you retain records?

05 Do cookies affect my legal settings?

06 Who should I contact for a correction or deletion request?

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